To ensure the success of your coach hire with Croydon Coaches Ltd., please take time to read our Terms and Conditions of hire. Terms and Conditions of Hire Application These Terms and Conditions apply to the hirer whether a contract for coach hire has been made verbally, or in writing by the company. Quotations and Tenders for Coach Hire Quotations or tenders given out by the company are based on costs prevailing at the time, and are based on details and information given by the hirer. All quotations are valid for 28 days from the date of issue or for a specified period. The company reserves the right to apply any fuel levy surcharges that may apply to the hire or period of hire covered by the initial quotation. Advice on journey times and routing is given in good faith, but does not guarantee the completion of any coach hire journey at a specific time. Confirmation of your Coach Hire Written, fax, or email confirmation by the hirer is the only basis of hiring or for a subsequent alteration in its terms. Reservation and Payment of your Coach hire Any requested deposit must be paid in the time stated, and the balance of payment in full must be made14 days prior to the start of the hire, unless the company has agreed in writing to a variation of this condition, or the hirer has an authorised credit account facility with the company, which includes specified payment times and credit limits. We accept payment by cheque, BACS (Direct Bank Transfer payment) or in cash ONLY. Cheque payments should be made early enough to ensure they have cleared by the date payment is required. We do not accept any credit or debit cards. In the event of any emergency or force majeure, or of any action by the hirer to vary the agreed conditions, the company may, by returning all monies paid and without further or other liability cancel the contract. Cancellation of your Coach hire Any cancellation or curtailment of hire should be made in the first instance by verbally contacting the company by telephone, with a further confirmation in writing, fax, or email. The following scale of cancellation charges will apply. Croydon Coaches Ltd. table of charges for hire cancellation.     Notice Given                                                                                   Charge Applied MORE   THAN 14 DAYS                                                           NONE                                                                      LESS THAN 14 DAYS BUT MORE THAN 48 HOURS                  25% or deposit paid (whichever                                                                                                                              the greater) LESS THAN 48 HOURS BUT MORE THAN 24 HOURS               50% of total cost of Hire 24 HOURS OR LESS                                                               100% of total cost of Hire Cancellation of your Coach Hire by the Company In the event of any emergency or force majeure, or action by the hirer to vary the agreed conditions, the company may, by returning all monies paid and without further or other liability, cancel the contract. Period during your Coach Hire During the hiring, the company’s driver unless previously specified will maintain the right to decide the route to be taken, with considerations given to weather, road closures, road accidents, and traffic congestion and past experience. The driver is subject to EC  561/2006 driving regulations and these must be strictly adhered to at all times. (other than in the case of serious emergency or lawful enforced diversion) The Operator reserves the right to curtail or otherwise alter any hire which does not comply with the relevant regulations. Neither the Hirer nor any passenger shall delay the departure of a vehicle or otherwise interrupt the journey so putting the driver at risk of breaching the regulations relating to drivers’ hours or work and duty. The Hirer will indemnify the company against any extra expenses or charges which the company may incur including, but not limited to, the cost of providing a replacement driver. The company cannot be held liable for any delays caused by vehicle breakdown, traffic congestion, road closures, diversions, weather, or third party services, along with acts of god, war, civil commotion, and force majeure. The hirer is responsible for the punctuality of all passengers, and the company is not liable for anyone arriving or returning late, and thereby missing the coach. Vehicles The company reserves the right to provide a larger vehicle than the specified at no extra charge. The company also reserves the right to substitute other vehicles of similar quality, including those of other operators, for all or part of the hiring. The hirer may not assume the use of a vehicle between outward and return journeys, or that it will remain at the destination, unless previously agreed in writing with the company. The maximum seating capacity is displayed on the side the vehicle and must not be exceeded at any time. Standing without a seat is strictly forbidden. Health and Safety The driver is responsible for the safe carriage of passengers on the vehicle. Any passenger whose conduct is in breach of statutory regulations may be removed or refused entry to the vehicle on the driver’s authority. The hirer will be held responsible for the conduct of passengers and any subsequent damage caused to the vehicle by passengers during the hiring. Insurance All hirers and individual passengers are recommended to obtain personal travel insurance, save for negligence, the company’s liability is limited. It is the responsibility of the hirer to ensure that all items of value are insured separately for loss or damage. Complaints In the unlikely event of a complaint against the company’s services, the nature of the complaint should be sent in writing to the company’s operating centre address within 14 days of the hire. The company will aim to resolve any complaint within 14 days of it being received. Signage Hirers must obtain prior written consent if they wish to apply any transfers or display any signage, posters, notices, or flags internally or externally on the company’s vehicles. English Law Orders are only accepted in that the Law of England shall apply to the contract arising from such an order and to the determination of the rights and liabilities of the respective parties and in that no action or other proceedings shall be brought by either party in relation to such contract except in a Court of competent jurisdiction in England. Food and Beverages Other than on a vehicle fitted specifically for dining purposes, food and beverages except for small items of confectionary may not be consumed on the vehicle without prior agreement with the company.   Alcohol Alcohol may be consumed on the vehicle in moderation at the driver’s discretion. Hirer’s attention is drawn to the sporting events (control of alcohol) regulations act 1985 which forbids the consumption of alcohol whilst travelling to a designated sporting event in England and Wales on a passenger carrying vehicle (PCV).   Drugs The carriage and/or use of non prescribed drugs is strictly forbidden whilst travelling on the company’s vehicles.   The Carriage of Luggage The driver will endeavour to accommodate all luggage in the vehicle luggage hold, however due to space and weight limitations the company cannot guarantee that all luggage presented by the party will be carried and/or accommodated on any one journey. Under health and safety guidelines the driver can refuse to lift or handle any piece of luggage that appears to exceed 20kg in weight. The driver is the sole arbiter as to the carriage and handling of passenger’s luggage. All luggage and personal effects are carried in our vehicles at the owner’s risk. The company will not be responsible or liable for any theft or damage to properties of passengers travelling on the vehicle, except where there is proof of direct action by one of the company’s employees.   Wheelchairs We can generally accommodate lightweight manual folding wheelchairs, subject to them being capable of being stowed in the luggage hold of the coach. Weight, loading, and carriage restrictions apply to motorised wheelchairs, and the company must be informed of any intended carriage prior to the date of hire.   Lost Property Items of lost property that have been retrieved and stored may be claimed from the company’s operating centre.   Animals Animals are generally forbidden to ride on the company’s vehicles, however exemptions apply to registered guide dogs, but the company must be informed prior to the date of hire.   Airport or Ferry transfers On collection passengers from airports, ferry ports, etc the coach will wait for one hour after the prearranged collection time free of charge. After that additional waiting time will be charged at the discretion of the company.   No Smoking Policy HIRERS SHOULD NOTE THAT THIS COMPANY OPERATES A STRICTLY NO SMOKING POLICY ON ALL COACHES. WOULD HIRERS PLEASE BRING THIS CONDITION TO THE ATTENTION OF ALL PASSENGERS INTENDING TO TRAVEL ON THE COACH.     Acceptance of our Quotation - Implies acceptance of all the above conditions.